Terms & Conditions
Al Qurashi Travel Terms & Conditions
The following constitutes a contractual agreement between Al Qurashi Worldwide tourism, Hajj & Umrah LLC, hereinafter referred to as Al Qurashi Travel or us, and the purchaser of any of our hajj programs,hereinafter referred to as “Customer.” Value Hajj Acceptance of such agreement can be accomplished through written signature on the contract or through performance, which is purchase of one of our Hajj and Umrah packages. By purchasing a hajj package or signing our terms & conditions customer warrants:
Reservation / Deposits/ Fees: AlQurashi Travel accepts checks, money orders, wire transfers and cash. Your payment is not deemed made until it is received by AlQurashi Travel. For Umrah, Full payment must be received to complete registration, for Hajj an initial 50% of package per person upon registration for standard Hajj packages. Your booking is not confirmed until the deposit is cleared by AlQurashi Travel bank and you receive confirmation of your booking from Al Qurashi Travel. Please review and verify your booking invoice thoroughly and contact your travel agent or AlQurashi Travel immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your visa has been processed, there will be NO refunds available for the package(s) you have purchased. Hajj fees issued by the Kingdom of Saudi Arabia are additional to and not included in any package or programs.
Cancellation & Refund policy: For any cancellation received by Al-Qurashi Travel, refund will be provided to customer while deducting all reservation costs that was paid by Al-Qurashi. All cancellation must be received in writing. if refunds is approved, refunds will be provided after deducting any costs from reservations and receiving all refunds from vendors.Also, all refunds will be provided to customer after the package trip ends. For Hajj/Umrah Packages, all refunds regarding package cancellation, are processed 1-3 months after Package ends. For any refund regarding services within the package trip itself refunds are provided within 7 months.
Warranty:Al Qurashi Travel is an Agent provider we are not held liable for any and all claims that may arise from its vendors.Vendors include but are not limited to, Hotels, Airlines, Transportation companies, Consulate offices, Embassies, and government service providers in Mina, Arafat and Muzdalifa. Al Qurashi Travel recommends that customers obtain and review the warranties provided by the vendors if any such situation shall arise situations which Al Qurashi Travel are not liable include but are not limited to: Cleanliness & upkeep of Hotel Rooms, denial of or availability of visa from consulate, delayed flights, Mina & Arafat tent locations andelectrical power, Arafat bathroom conditions, Air Conditioning units in Mina,and stalled or damaged buses.
Insurance: Al Qurashi Travel advises all customers toobtain travelers insurance prior to departure for any of our tour packages.Many of the issues that may arise which customer will have no recourse againstAl Qurashi Travel may be remedied by purchase of Travelers insurance.Situations which may be aided by possession of travelers insurance include butare not limited to: Lost luggage, Medical Expenses, personal expenses and lastminute cancelations.
Lost Luggage:Al Qurashi Travel is not responsible for any stolen luggage or personal items for the duration any of our packages.Al Qurashi Travel is not responsible for any lost luggage by the Airline or during customer transit from airport to hotel in Saudi Arabia. Al Qurashi Travel recommends customer purchases insurance to protect themselves should such a situation arise. Al Qurashi Travel will handle customer luggage during certain portions of the journey. Should luggage be lost while in the care of AlQurashi Travel, they will provide compensation for the lost bag. Customer is limited to one bag per person, any additional bags brought by client will not be covered. Al Qurashi Travel will compensate client based on value of goods lost for said bag, at a maximum of $200 per bag.
Safety & HealthCustomer understands that Tourpackages are often held in developing and undeveloped countries, due to this there are many unknown and inherent risks associated with embarking on journeys of this nature. Customer acknowledges that Al Qurashi Travel cannot be held responsible for any damages resulting from any acts including but not limited to: negligence of Vendor, political unrest and forces of nature.Furthermore, Al Qurashi Travel’s staff,are not qualified to provide medical assistance should the need arise. AlQurashi Travel will take all reasonable efforts to assist any and all injured customers. However, customers will not hold Al Qurashi Travel responsible for inability to treat or care for customer. In addition Al Qurashi Travel is not responsible for delays in arrival of medical personnel. Customer understands that many of our tour packages involve long and exhausting walks. Particularly our hajj packages, can take an exhausting physical toll on any and all customers regardless of physical condition. Customers with prior physical conditions are required to make disclosure to Al Qurashi Travel staff prior to departure. Al Qurashi Travel will do it’s best to accommodate customers with health conditions, however by purchasing a package from Al Qurashi Travel,customer warrants that they are able to complete and participate in all aspects of said package. Should customer be unable to participate in any aspects of our tour packages, it is customer’s responsibility to find a companion to assist them.
Governing law & General Information Customer agrees to be subject first to neutral party mediation followed by arbitration under the ABA, if necessary, and then seek remedy in formal trial proceedings.Customer understands that they must file any and all claims against Al Qurashi travel within one year of completion of hajj. Customer voluntarily agrees to waive any right to punitive damages. This agreement contains the entire agreement of the parties and supersedes all prior or contemporaneous negotiations, correspondence, understandings and agreements between the parties, regarding the subject matter of this Agreement This Agreement may be amended by Al Qurashi Travel or authorized and staff. Al Qurashi Travel advises customer to periodically check our website to make sure they have the most up to date version prior to departure. If any of these conditions are invalid or unenforceable,it will be struck out and the remaining terms will remain in force. If AlQurashi Travel fails to act in relation to a breach by you or others of these Terms & Conditions, this does not waive our right to act with respect to subsequent or similar breaches. This agreement may be executed in counterparts,all of which taken together shall constitute one agreement binding on all parties, notwithstanding that all the parties are not signatories to the original or the same counterpart. Each party shall become bound by the Agreement immediately upon affixing his or its signature hereto, independently of this signature of any other party.
Hajj Guide Sheet & Tips Al Qurashi Travel Advises, the views held by the assigned scholar do not necessarily reflect the views of Al Qurashi Travel. Furthermore Al Qurashi Travel does not guarantee or warrant, the availability, linguistic ability, Mazhab views of the assigned Scholar. One Scholar assigned per group, some groups may have just a scholar,or just a group leader, or both.